There are service disruptions around the world as local shipping carriers decide to suspend in-country deliveries. For packages shipped with USPS international services, USPS may hold any shipments in route, delivering them once the postal system in the buyer’s country resumes regular operations. Please check with your country’s federal postal service for Covid-19 delay updates if you are unsure of the impact within your area.

We may issue a refund if product is proven to be damaged prior to shipping, product is missing, you have not received product within 14 business days and if product causes and adverse reaction; within 7 days of delivery for a partial refund. We charge a $10.00 restocking fee.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, please visit our “Contact Us” page for your preferred method of contact. Please include your account and invoice details.

SHIPPING POLICY

When you place an order, you will receive an email with a tracking number once a label has been created. For domestic orders, please allow approx. 24 hours for the tracking number to be updated. Please note we do not ship weekends or holidays.